Enterprise Rent-A-Car

Edgar is great , professional, ready to help. Jessica is very accomadating and helpful also. the reason i only gave 3 stars is because, even though the deals are great prices. it doesnt seem to matter after having to pay the insurance extremely expensive per day. Also the pick up time to get a ride is usually later than what youve tried to plan for. So im usually running behind for my scheduele for the rest of the day. I understand they get busy, and have more pickups to do.but for every different employee ive asked how to get picked up by a certain time, everyone has a different answer. and so far none of them have wrked . no matter how much ahead of time i try to set up earlier pick up, i still seem fall like 6th or 7th in line which usually results in me getting picked up at least an hour later than my attempt. Not saying its the offices fault. i think that corporate should be the ones, to coordinate a better outcome for the customers, meanwhile, possibly adding at least one more staff to help out. everyone cant leave to pick up customers when they need to stay in the office to help take care of customers there.

I had pre-booked a car for the week to take care of errands as the transmission went out on my own car. At rental site, the price went from what was promised to $450. REALLY!? Kind of late in the game for me to change my plans. I'm a plus customer, I felt taken advantage of. The staff was pleasant enough & gave me a "free" upgrade; however, nothing felt free about it. Trevor was my sales agent & very nice/professional. I spoke with mgr Shameeka about the jump in price. I still felt like I got the runaround. I also contacted Aaron at the toll-free customer service number & still got no results. I'm an unhappy consumer who received decent service. IF that makes sense. They may be able to recover this plus member of four years with a complimentary week. Unfortunately, I will need to rent again this month.



Response from the ow

Enterprise on University really made my experience renting a car from them very easy. I left my truck to be repaired at Collision Center of Riverside on a Saturday and they were able to call Enterprise to pick me up and take me to their store. Once at their location they quickly got my information and had several cars for me to choose from. I was in and out within 15 minutes. When it was time for me to return the car I had rented, I was pleased to hear that I was able to leave it at the body shop. I did not have to drive it to the Enterprise that I had picked it up from. Thank you for a great experience.