I had pre-booked a car for the week to take care of errands as the transmission went out on my own car. At rental site, the price went from what was promised to $450. REALLY!? Kind of late in the game for me to change my plans. I'm a plus customer, I felt taken advantage of. The staff was pleasant enough & gave me a "free" upgrade; however, nothing felt free about it. Trevor was my sales agent & very nice/professional. I spoke with mgr Shameeka about the jump in price. I still felt like I got the runaround. I also contacted Aaron at the toll-free customer service number & still got no results. I'm an unhappy consumer who received decent service. IF that makes sense. They may be able to recover this plus member of four years with a complimentary week. Unfortunately, I will need to rent again this month. Response from the ow
Enterprise on University really made my experience renting a car from them very easy. I left my truck to be repaired at Collision Center of Riverside on a Saturday and they were able to call Enterprise to pick me up and take me to their store. Once at their location they quickly got my information and had several cars for me to choose from. I was in and out within 15 minutes. When it was time for me to return the car I had rented, I was pleased to hear that I was able to leave it at the body shop. I did not have to drive it to the Enterprise that I had picked it up from. Thank you for a great experience.
This family owned Riverside location is absolutely wonderful. Larry and Diane treats me like family everytime I come in. They call me by name and always treat me like a vip. I was most impressed when diane went to have her blood type checked to see if she may be a match for a bone marrow transplant that i need. Wow.. This is more than service.. This is love... Thank you :)