Spirit Delivery and Distribution

I'm always pleased with my delivery and everything is always on schedule. The delivery men are always so courteous it is a good experience I would recommend you to anyone.

They made a delivery to me last week they did such a great job. Very professional, driver were very helpful. I will be ordering again from Wayfair again.

Everything up until the day of delivery was fine,called twice to schedule delivery and were pleasant both times. Our window was from 12:00-4:00, at 3:30 I called because I hadn't heard anything. The girl on the phone answered and told me should we try and get in contact with the driver to see where they were and call me back right away, she confirmed my name and phone number. At 4:10 I still had not heard back so I called back, no answer. I called 6 more times. After receiving no response, I had my boyfriend call from his phone. She picked up right away, she told him the truck would be leaving in an hour (1 hour after it was supposed to have been delivered). I then called again on my phone and again no answer, I then used my work phone to call and she answered. She told me that she figured he had told me about the status of our delivery so that's why she didn't answer my phone calls even though at that point I had probably called 10 times, each one being ignored. At 4:36, I received a call from the delivery driver saying that they were going to be there in 5-10 minutes, I informed him that since the girl on the phone had told us it was going to be an hour my boyfriend had left the house after having waited there all day, he sounded annoyed that my boyfriend had left the house. He then told me that once they got there they would wait 15 minutes and if nobody was there they would continue on their route even though THEY were the ones that were over 40 minutes late. I told him that I would call him and tell him to head home, he did and it was delivered. I am amazed that a business can be run so poorly and with such unprofessionalism, he didn't sound the least bit concerned about the fact that he was late and did not apologize for being so. The lack of basic respect for a customer is apalling and frankly very shocking in this kind of business. I gave them the benefit of the doubt but as long as Wayfair uses Spirit Delivery I will not be purchasing anything anymore.

Everything you are reading below is exactly what I've been dealing with as well. Ordered bunk beds from Sam's Club 12/12/2016 for Christmas. Everything went smoothly at first as I got a call to schedule the delivery. I am only able to be home Thursday so I got a call Wednesday night confirming the scheduled time. Thursday came and no bunk beds. They called to tell me two trucks broke down and that they had to reschedule. I can live with that. I tried to be understanding. We rescheduled for the next Thursday. Never got a confirmation call Wednesday night, but thought they just forgot. Waited all day Thursday and nothing. I called them multiple times throughout the day AND called Sam's Club who told me it wasn't their issue and I was at the mercy of the shipper at this point. He said the best he could do is call them in the same way I had been trying all day. The shippers finally called me later that night to tell me the bunk bed delivery had been cancelled which I was smart enough to realize when they didn't show up after waiting all day. That is when I found out they had my zip code and city wrong in their system. I told the woman she had my address wrong and she insisted I contact Sam's Club to correct it. I informed her that in my Sam's Club online account/order history the address is correct and it is wrong only on their end. She then told me that I needed to call whoever the third party was between Spirit Delivery and Sam's Club (either MXD or some furniture store). I told her that THEY need to be the ones to contact them. She said the best she could do was e-mail them, and yet they expected ME to call to fix something I had correct in the system I ordered it from. Tell me how that makes any sense at all! Finally, after her going back and forth between her manager and I, she said they would schedule my delivery for Tuesday giving the third party company Friday, the weekend, and Monday to resolve the incorrect address. Ironically, she told me they deliver (1/2)

Very unfortunate that companies like All Modern, Wayfair and Joss & Main have contracted with Spirit Delivery in Richmond. This company makes you feel like your delivery is being held hostage until they feel like delivering. Have had two occurrences with this company; both times experienced long delays between them receiving the items at their warehouse and the delivery dates available (1-2 weeks before they could bring), both times the "truck broke down & they needed to reschedule" (Adding at least 1 more week to the process), and both times the communication with them was horrible.

Felt I had to wait until my item was delivered before posting this review because I was afraid of retribution by these people and I'd never get my furniture - but with all the bad reviews not compelling them to change their business practices, I'm guessing they don't even bother to check their ratings. Sorry that All Modern uses them - until that changes I will not be ordering anything that requires a truck delivery.

If I could rate less than 1 star, I would. This company makes me wish I have three thumbs so I could give it three thumbs down. They have no showed on me on two separate scheduled appointment without so much as a call or explanation. I have filed a police report to document the situation; still don't know how this thing will turn out.

I ordered a table and chairs from All Modern, they use this delivery company. They are disorganized at best. 5 phone calls to set up delivery and they delivered my furniture to the wrong address and then acted like I was being unreasonable to call and ask to speak to a supervisor to make sure they had the correct address. DO NOT USE THEM!!!!