Horton Building Supply Co

I could not agree less with the previous review. We have been doing business with Horton's for over 15 years. Don, John and Andy will take care of your needs and they have competitive pricing. Yes, they are not Home Depot, and they do not cater to the homeowner coming in to shop around, but they do care about their customers and service.

These guys are more than happy to help you on the front in, but once you have paid for your supplies - forget about actually receiving it. We ordered some Coronado stone from them, since you can not purchase direct from the manufacture. Don Walker was so very nice on the front end, telling us where we could look at the product and letting us know it would be May 12th (2 weeks) before the stone would come in. I waited until the May 22nd to contact them since I had not heard from them. After waiting for a return call I was told the stone was at the manufacturer and all they had to do was pick it up. As they could not deliver it that day, we set up a time for delivery on May 29th in the morning. Come May 29th I called again at 11a to ask where the delivery was. After waiting on hold for 10 min, as they tried to find my order - I was told that they could not deliver it in the morning, but could get it to me that afternoon. They claimed that there were issues due to the flooding in Dallas, TX. That my be true, but why did I not receive a call letting me know? I had already taken a 1/2 day off work to receive the delivery, and then had to cancel another 1/2 day to receive it in the afternoon. At 2:30p I called to ask for an eta and was told that the driver was sitting in line to pick up the stone. Shortly after I received a call that they were not going to be able to get to me today!!



If you are not a builder or contractor ordering 10's of thousands of $$ from these folks, forget it! They will not care about you!!