Eagle Transmissions, Richardson TX
Auto Repair & Service
"Having an almost 50 year old car [1967 Impala] that I purchased from a person that treated it like crap [for who knows how long], I had a transmission that was in dire need of a rebuild. Constant slipping and sometimes stalling, it was definitely time to get it taken care of. I looked online for every transmission shop in town that had a good history of customer satisfaction. After deciding on Eagle Transmission in Richardson, I gave them a call and talked to the manager, Lewis. After breaking down what was going on with the car and telling him some of the quotes I got from some of the other shops, he gave me an estimate and told me to bring it by when I could. I dropped the car off on monday and Lewis told me he'd be in touch and gave me a window of when it would be ready. Now here is where the shop earns brownie points with me. Any other garage I've taken my car(s) to in the past, the only time you hear from them after dropping it off is when the car is finished. Lewis called me each day to give me updates on the status and anything that needed to be done. And instead of tacking on extra stuff to the rebuild [like some shops do], he asked me if I'd be interested in the possible upgrades, but that they weren't mandatory to make it run. I was really impressed with the professionalism and courtesy of Lewis and the shop. I had my car back in a few days, price was about what I expected it to be and what I was quoted. The only reason for the difference was the transmission was in a little worse shape than expected and required a little extra TLC. I will definitely recommend the shop to friends and anyone else looking for a place that does top notch work and will do them right. I'm already lining up some other upgrades for my car and will be visiting Eagle again for their great service."