Children's Eye Doctors

To be fair, we have always had a good experience with Dr. Sahota. Our entire family has been coming to this office for 4yrs. My recent interaction and poor treatment by the office staff has made me look elsewhere for a new family eye doctor. It is amazing that they are a "children" and "family" eye practice because the office lacked compassion and flexibility. They initially charged me a $25 "no show fee", which was a result of some confusion from what I had on my calendar vs what they had actually scheduled. When I received the bill, I called & spoke with someone in billing who said that she would investigate & get back to me. I told her exactly what had happened & that I also didn't receive the usual reminder call. She called me the next day & said that she would go ahead & "make the charges" go away because she couldn't figure out why the call log had our number down as disconnected. Over 7wks go by & I received another bill which listed the initial charge followed by the credit and then another $25 charge. I called & spoke with the office manager who basically spoke to me in a tone which indicated that she didn't care what I had to say. She went on to also tell me that she knew there was the credit but that she "reprimanded" the billing woman because she didn't have the authority to credit me. What really irked me was that it shouldn't have mattered. At the end of the day, her office agreed to credit my acct & she was going back on that agreement. I don't really consider this good business practice & for her to be so inflexible, she clearly didn't care whether my family & I stopped going to their office. I have never received such unprofessional treatment from a doctor's office. It is a shame but there are plenty of great eye doctors out there & it is truly not worth the headache of having to deal with this office & the poor management.