Rancho Santa Margarita Honda

Rancho Santa Margarita Honda, I cannot recommend, even to my enemies. The Salesman never introduced himself, we never got a business card, or knew his name until the end of our deal . Then came the worst part of RSM Honda -the finance department, not all the paperwork was ready. We left the finance office twice so Manny could "complete" the paperwork for "us". After the deal, I called 3times to verify the the dealer received our payment-NO return calls, to simply confirm they have our payment. Then I discovered RSM Honda sent my bank the payoff amount (after ten days)of my trade-in which was $450 less than what we had on the contract, a payment had cleared. RSM Honda was going to keep my money" as leverage to get title" as Manny in finance says. When I called every hour on the hour to try and get our money, Manny was rude and very argumentative. After leavening a message for the general manager to call me to discuss this (he never returned my call either).

i was at rsm honda few days ago and let me tell you this was hands down the best dealership experience i have ever had. day before i stopped by fladeboe and power honda in costa mesa and they treated me like dirt. the moment i told them i am shopping for a car for my wife and she is not with me right now they totally lost interest in me and just left on their car lot. fladeboe salesman said let me get more info and never came back. when i got to rsm i was helped by julie carter one of the internet managers at rsm honda and her manager gala. both of them were very professional and very helpful gave me all the details i needed including payments and model options and i look them home and came back with my wife and bought a beautiful accord from them. great service and good people. highly recomended. A+++