B J's; TV & Appliance

I sell electronics online. When i went to see if they could help repair a TV. They were very rude not wanting to answer my questions which i don't understand don't you want business. That seems like a constant in portage, The problem is there is no other place to go! So the business's don't have any competition in the town, They have nothing to guage there service/product by.

I just had a wonderful phone experience with Irma from BJs. She was extremely empathetic to my broken microwave situation and did everything she could to help me. I'll tell you what I told Irma on the phone, "BJs has just earned a lifelong customer." I was extremely happy with the service.

I had a problem with my WildBlue internet signal within 10 days of BJ's installing it (2007). They came out right away and "tweeked" the problem and I was up & running in minutes. Recently, I had another problem with receiving my internet signal, again, WildBlue sent them a repair order and they were out here within 2 days of receiving the request. (I had to have equipment replaced-no fault of BJ's.) The technician was personable and the repair was completed very quickly. I do accounting work from home and BJ's made sure I got my internet up very quickly.I would highly recomend BJ's for installation and service of the WildBlue internet service. They did right by me!

I'm very dissastisfied with the "service", or lack thereof, that BJ's provided me. I purchased a warranty for a Sony TV from Circuit City, who has a contract with BJ's for my area. After 3 weeks of not receiving service, I canceled their visit and had Circuit City send me a lamp for the TV to install myself.Whenever I tried to find information from BJ's, they treated it as if they didn't care about the service call at all. On more than one occassion they complained about the contract with Circuit City. If you don't like the contract, don't enter it, and let someone else do the service. I don't know what kind of work they do with tv's and appliances when you take it directly to their shop, but I wouldn't recommend them based on my experience.