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07/22/2018
To say I'm appalled by how my daughter was treated is an understatement. We had just walked in to purchase my daughter a few pairs of school shoes on Saturday, July 21st around 6:30 PM. She literally JUST sat down on their little chair/bench in the kid's area and did a spin on it when out of no where an employee nearby completely SNAPPED and screamed at her multiple times demanding she SIT still. I was in shock, my grandmother was in shock but I made a comment back to the employee about how she needs to address me before full blown snapping at my daughter.
At that time, the manager who was already walking up had heard it all take place and KNEW her employee screwed up immediately ran up to me, profusely apologized saying "I'm so sorry, she didn't mean it, she didn't realize you were her mom and thought she was from that other group of kids down there who weren't supervised jumping all over the furniture". But I could tell from the employee's face she full blown intended to snap. Now I know we hear and see all the time kids acting up, unsupervised and never corrected - this was not the case. My daughter was sitting right next to myself and her great grandmother, excited about trying on shoes and before I as a mother even had a chance to correct her to keep her feet off of their bench, she was full blown berated and SCREAMED at by this vicious employee - this wasn't a "it takes a village" kind of correction by a fellow adult but a full blown rage directed towards my daughter (because apparently she had issues with kids before her).
The employee was organizing shoes and talking crap loudly about having to do her job because "crazy customers" keep messing all the shoes. The manager could tell I was overhearing everything this employee was complaining about, so we walked out and spent our money elsewhere. This employee apparently hates her job & the store's customers & needs FIRED. Don't come here unless you want your kids berated, screamed at and cussed in front of.
Details
Phone: (409) 729-2625
Address: 3100 Hwy 365 Ste 95 Central Mall, Port Arthur, TX 77642
Website: http://www.shoeshow.com
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