Pet Stop

I have had our Cavalier King Charles Spaniel groomed here a few times, and Susie has done a wonderful job! Caity looked pretty and even her legs were clipped in a smooth way, not at all choppy like at the place we used to go. She even had bows and a bandana;) Price is reasonable also-highly recommend!

The staff upfront and the groomers were wonderful. But upon arriving home, the dog had obviously not been completely bathed, ears were dirty, he was shedding everywhere. And this was after a full groom. One of his nails was cut so short they were unable to shave it down, so it was easily caught while he was walking and cracked in half. He was bleeding for over 20 minutes and had to be tended to at a vet.



But the reason for this review is the interaction my wife and I had with the owner, who hung up on both of us multiple times while trying to figuring what to do. She lied about my wife "screaming at that staff" while on the phone, which was not true because I was standing beside her while she was taking.



She refused to refund and only talked about her "2500 loyal customers" and how she has never received a complaint.



Please do yourself and your animal a favor and never go to this poorly run establishment.