Matter Brothers Furniture

We have purchased multiple pieces from the store in Pinellas Park, FL. Their selection is great, but their products have declined in quality while their prices have not decreased. Our last 3 purchases have been extremely disappointing. One was a reclining chair with a frame that wasn't level that we had to fight with them to return. Second was a battery-operated reclining sofa with a motor that died on one side after 6 months. Each time we asked for service it took 4-6 days for their service guy to contact us simply to schedule a day and time to look at the furniture. After he looked at it they decide how it will be repaired which takes another 2-4 weeks depending on whether the piece will be returned to the factory or fixed in place. Very poor customer service post-purchase. Once you buy your furniture expect to have lower-than-expected quality and absolutely no follow up from their service department or store personnel. You'll be chasing them for resolution.

My name is Larry Spacciapoli. A couple of years ago my wife and I purchase over $20,000 in furniture from Matter Brothers in Naples. We specifically asked for furniture that was made in USA. We were told that we were getting American made furniture, and believed we were until a couple of weeks ago when we visited our home and noticed that there was a crack in the kitchen table. I should preface this by stating that we live in New York and have only used this table about 5 time since we got it. This was due in part that it took nearly a year to come in, and because we just don't frequent the home very much. We visited the furniture store and spoke with Stuart Matter, who for some reason, was very rude to me about the complaint. I have been in business in New York for 61 years, and I explained to him that I was lied to about the furniture, and only found out because it cracked and I investigated where the furniture came from. I explained to him that while he isn't obligated to fix my table, that it was defective, and he should consider repairing it. This is something that businesses that stand behind their products and support their customers do, because it's the right thing. Then, Stuart Matter as rudely as possible, shook his finger in my face and yelled "that's bullcrap!!" I have never been more offended in my life, and I have had a long one! I left feeling devalued and unimportant as a customer. I feel like I'm on an island right now, with nobody to help me. If I can recommend something, it is that you choose to furnish you home somewhere else. We all know that things break and occasionally are defective. I don't think you can judge a company on what they do when things are good. It's when things like this happen that you see their true colors! I feel sick that Stuart Matter, the owner of the business would treat any of his customers that way. Please STAY AWAY! STAY FAR AWAY!

Read these reviews before I compose mine... our nightmare with this store is the same. You would think when you spend $4,000.00 the store would treat you like a valued customer. Ha! There is NO follow through... wanted an additional shelf for my hutch.. ordered it in beginning of September with full payment and able to pick it up 12/10/15. Only can pick up on Thursdays.. why? I go to store... just another scenario showing how difficult they are to deal with. Unfortunately, being new to Florida I neglected to check out this business before dealing with them.

There are so many lovely furniture stores in our region... shop elsewhere. All they want is your initial money... be careful...... I guess I need to rate them a 1 as zero not allowed...



Robin Madeira Beach... 12/7/2015

Pinellas Park Store: Once the salesman made the sale, there was no follow thru. After 2 weeks of not hearing from the salesman for a delivery date, we called the store. The secretary had no record of the order being placed. We contacted our salesman.... Then to cover his mistake of never placing the order, he told us there was a back order on the fabric and he would get back with us when it came in....another week passes with no call. With our purchase #, we next called the warehouse, and they said they had the sofa and chair in stock, and when did we want delivery...ugh...Note to management...do not pay sales people their commission until the customer has taken delivery!! That should solve the problem.

Store has nice selection of furniture. Have been dealing with Tarpon Springs store for over a year and have purchased quite a few pieces from them. Recently I needed a chair to complete my living room and found one at the store. Beware of the sale people. They are pompous and arrogant. The first time I ordered furniture in February I went to the sister store Florida Leather Gallery where the sales people are outstanding. I continued to deal with them because of the unpleasant atmosphere at Matter Tarpon Springs. FLG can get anything you find at Matter. As many times as I have been in the store I have been made to feel insignificant. Everyone is always "so busy", always looking around never looking at you to give you any personal attention. This is my last time purchasing anything from this store. They are truly obnoxious.