Coconut Island

On April 7th, 2012 I purchased a dress from Coconut Island's online store. I paid $190.95 via credit card. Prior to the purchase I noticed that the website had no return policy posted, so I asked. The reply said returns were for store credit only. I replied asking for an exception, and to be allowed to return the dress for a refund. I explained I was asking for this exception due to the fact that I have extensive scarring from a major burn accident and only one bre ast; consequently, I have trouble finding dresses that will cover this and did not want to risk a loss. The dress came and was unsuitable. I returned it on April 16th . On April 19th I got an email from Coconut Island stating that they had received the dress back, and that "it is very obvious this dress has been worn". This accusation is 100% untrue. I demanded a refund. It has now been 8 days and I have heard nothing more from the company and no refund. They obviously changed their mind about making an exception to refund my money. I was so grateful when they agreed to a return for refund, because I can't help being disfigured and can't afford to lose nearly $200. I have reported this to BBB and filed a claim via my credit card. I will file with the FTC Bureau of Consumer Affairs next. This is just so despicable on so many levels.