Fred Franz - State Farm Insurance Agent

I have been a long time client at this insurance agency and they have been very professional and the staff is very friendly and Fred the agent has giving always giving our family great service and direction in our insurance needs.

The same situation for Lee P. happened to me as well. I was out of state and missed a payment (without my knowledge), and because of this, State Farm immediately cancelled my coverage. Because of this, I now have to surrender my license, plates, etc to the DMV. I literally have to deal with/pay the DMV a free $50 because this office doesn't know how to contact people properly.

Avoid this office at all costs. Last year, my credit card expired at the same time I was out of state getting married. When I realized I had not been charged for my insurance the following month, I called and updated my card information with them. Three months after updating my card info, I got pulled over and ticketed for driving under a suspended license without knowledge. The officer confiscated my license and my plates. During the time that my card had expired, State Farm suspended my license. My fault for letting my card expire and not updating it right away? Absolutely. But when I was on the phone with them updating my information 3 months prior, no one could inform me "Hey, by the way, we suspended your license."?! Nope. They just let me drive around without a phone call, or email, or letter making me aware of my situation. Why bother paying them over a hundred dollars a month when there is absolutely NO communication from their side? "Like a good neighbor" is not something that this office knows anything about...