Copy of certified letter mailed to Terryl M. Crawford, DMD, MSD. No response at all. You be the judge.
January 4, 2015
Terryl M. Crawford, DMD, MSD 6996 Piazza Grande Ave. Office Orlando, FL 32835
Terryl M. Crawford:
I have been under treatment with you for a root canal since May of last year. I have been to your office over four (4) times after the root canal was performed back on May 7, 2014, due that I had and still have the same pain, discomfort and infection as the first day I went to see you. You as well as your staff kept telling me that I had to give it time in order for the inflammation to go down and the pain to go away. This is not my first root canal, I have had four of them, and I knew exactly that as soon as the nerve is extracted the pain immediately stopped, so since day one I knew something was very wrong.
On my last appointment with you, you referred me to your in-practice colleague, Avant, DMD for a surgery. When Avant, DMD, saw me, she realized that I do not need surgery that I needed to have a root canal on tooth No. 9, the same tooth I have been telling you over and over that was the one hurting. So it looks that because of your decision to perform the root canal on the incorrect tooth I will have to pay again the amount of $782.00 to have the root canal done on the correct tooth; meaning that the root canal will cost me $1,564.00 in order to have it done on the correct tooth.
Even though I am not a dentist or an endodontic I know exactly the tooth that hurts. In order to be sure that the root canal was done on the wrong tooth and that the tooth that had the calcified root did not needed to be disturbed because the nerve was already dead, I made appointments with two different root canal specialist and both agreed with me as well as with Avant, DMD diagnostic Even when I specifically showed you where the pain was the first day I went to your office instead of paying attention to the patient you decided to go with the family dentist, Carlos Colon-Bengoa, DDS PA, diagnostic.
I am not making Carlos Colon-Bengoa, DDS PA; responsible due that you are the specialist in root canal and you should have verified and confirmed Carlos Colon-Bengoa, DDS PA diagnostic before you even started to do the root canal. However, it looks that after so many visits you realized that the root canal was done on the incorrect tooth and at that point you decided to refer me to your in-practice colleague, Avant, DMD for a surgery instead of facing the facts and discussed them with me. I am really concern and very disappointed.
Cc: Carlos Colon-Bengoa, DDS PA