Eye Savers

This place is horrible! The doctor extremely rude. I couldn't believe that I was paying to be treated like this.

This place is TERRIBLE! I read the reviews before going and should have listened.. I called and made an appointment for my son. The soonest they could get him in was a month out. They look all of his information INCLUDING his date of birth. I then called the day before to confirm, because they did not, and they asked for his DOB again. We got to his appointment this morning, and were turned away at the door because he was too young. I fought with the woman at the counter saying they asked me for his date of birth not once, but TWICE! She said they just assumed 2012 was an error by the receptionist. Instead of calling me before I drove a half hour to his appointment, they let me show up and look ridiculous. They then proceeded to write me a referral to a doctor in ORLANDO which is over an hour from my home. When I called Orlando to make the appointment for him, they told me their referral was not valid.

Please believe me 100% when I say do NOT go here. They are AWFUL!!

This place is horrible and is taking advantage of people!!! The staff is rude and incompetent. I went to have an annual eye exam and to get glasses and contacts. The doctor rushed me in and rushed me out and when he would ask me a question he wouldn't even allow me to finish before cutting me off. I tried to tell them I have sensitive eyes for contacts so I would need a certain brand but for some reason they would NOT give me the brand I wanted and made me "trail run" an off, cheap, bottom of the barrel brand which of course didn't work for me. When I went back to get the brand I wanted they asked for more money so I figured ok I'll get my contacts else where and just get my glasses with them, well that was a joke too!! After being told it would take 14 business days for my glasses to come in I called at day 14 then day 18 and now it is OVER 30 days and still no glasses!! When I call no one can answer where my glasses are and when I asked for a refund I was told I would have to dispute the charge with my bank!! Horrible all the way around don't waste your time or your money here!

After an hour wait and redundant pages of questions, I was asked when I last saw my primary care DR, then if I had tested my glucose level that day, then they wanted to know the results of that test. I was there to have my prescription tested for new glasses and yearly glaucoma test. NEVER have I had an Optometrist question me about health issues not in their expertise. This was done no doubt to use as an excuse for further unnecessary tests. One, I rejected when filling out the forms. In my opinion they are crooks, I left after refusing to answer.

First the good. Great doctors, I haven't had an issue with any of them, they are very thorough and I feel very confident in their abilities. The prices are really good, that is another reason I visit their Orange City location. The bad: The customer service is atrocious, the initial people greeting you at the door are a bit timid but once you meet the lady in charge, you quickly understand why. I always feel roughed up during my visits to this location (thank God it is only once a year) - the overall feeling is how the DMV used to be (pick a number, wait, and someone will yell for you). The manner I am spoken to at the Orange City location is border-line disrespectful and more fit for after hours at a club or in the street. I am overdue for my visit this year (I have insurance), but am hesitant to go through another visit at this location. Overall, if you need to or want to save money, are looking for exceptional Optometrists and can handle the rude street talk customer service this might be the place for you.

~Eye Savers Orange City FL~ Absolutely Horrible! We went only to purchase glasses for my daughter, not to see the Dr. The appearance when you first walk in is minimalistic to say the least -they obviously don't care what their customers think or if they feel comfortable. The customer service was the worst I've ever experienced. I get more eye contact and verbal interaction when I bring my dogs to the groomer. There was no discussion: the employee had my daughter sit, measured her, said payment amount, sign this, walked away. I received a call when the glasses were ready which sounded like an automated recording (though it was not) -again no verbal interaction. We went to pick the glasses up and not only did they not fit, but the lens on the side needing a stronger script was ridiculously thick and magnified my child's eyeball. There is absolutely no way she could wear them. I can't even imagine the ridicule she would endure going to school with one average sized eyeball and one magnified eyeball! This is what she looked like: 'o~O' . I refused to accept the glasses and asked about their refund policy. The employee asked if I paid for them "out-of-pocket", then asked if I paid by credit card. Why, because credit cards provide some consumer protection? When I said yes I paid by credit card, she said "well we can't do refunds, but my manager can call you on Monday". Today is Saturday, so we'll see what happens Monday. This company is absolutely horrible and I would strongly caution anyone against going there!

Im not really sure if they deserve all the stars for the rating, or none. But iv been sitting here for the past thirty minuts trying to call this place of business...what kind of business like this has the "busy tone sound" when you call them. First of all, if they were on the phone with a customer...wouldnt you think they had call waiting or somthing? Second of all, if there not on the phone, it is thursday, 1:30 in the afternoon, (well within buisness hours) i checked. Where is the people, and why isnt the phone ringing to there building? I need to get somewhere and get some new glasses. If i cant SEE i cant take care of my child.