Ultimate Hobbies

The negative reviews had me prepared for the worst... but even though I arrived 10 minutes before closing, Austen was very helpful and patient. They have very good stock of radio equipment and batteries and such, but I was surprised that the products offered in the industry had changed dramatically since the nineties. As I said, the service was WAY better than could be expected. I don't know why the negative reviews were posted, from the way the employees behaved during my last minute visit, I find it VERY hard to believe that their experiences are even TRUE! I asked a million questions and the store stayed open past closing with NO complaints, as well as cheerfully welcoming me to come back!
The people who wrote negative reviews are either talking about somewhere else, or are full of it. Please ignore them and give these guys a chance to prove themselves to you.
See for yourself...enjoy!

Yes, HORRIBLE customer service !!!! I drove an hour to get treated like trash by Ultimate hobby. I walked in saw 5 employees standing & talking near the front counter. so i asked if i can get some help in answering some questions. All 5 employees Rolled their Eyes and just started looking at each other to see who LOSES the task in helping me. after 20 seconds one employee said " Fine, I'll do it" as he had this Awful look on his face. So, i asked my questions. that was absolutely NOT hard questions, any hobby employee should easily answer them. Regarding how to hook up a Servo to a battery source and with a control knob. NO, CAN'T BE DONE! the employee said!!!! BS, BS, BS !!!!! He just didn't want to take the trouble & time in helping me.... This place is Horrible!!!!! WOULD NOT RECOMMEND GOING HERE!!!!!! I did find an answer to my easy question, online with these folks Servocity... they were great in helping me and would NEVER Go back to Ultimate BS Hobbies!!!!!

Great Place to go on the internet. They have lots everything. & Good Prices Well that not worth much when the customer sevice is Terrible. They shipped the wrong Item , Mistakes happen. Well that would be all fine and dandy if they sent the correct item right out. NOPE they told me I had to wait untill there item was returned. I even gave them the re turn tracking Number. They did have to pay the trip back , it was there mistake, I had to drive 40 miles round trip to ship it out. Spend endless hour calling them or at least trying to get them on the phone. I'm Still waitng , they have not sent mine yet. Got no where trying to plee my case. Was just told no way. !! Its Not the shipping Department thats the problem it the company policies. Read them first. They dont care about you as a customer only your money. If they did care about all the buisness I was going to do with them, they would have Sent mine right out. With a coupon code for a % off next purchace. Nothing yet. Do your self a favor research first before ordering from these guys . There are many sad stories on customer Service. Live and learn.

MY WIFE PURCHASED A PARK ZONE CORSAIR W/ EXTRA ACCESSORIES AND SPENT ABOUT FIVE HUNDRED DOLLARS AS A CHRISTMAS GIFT IN DEC. 2008. BECAUSE I AM A NOVICE RC FLYER, I PURCHASED TWO HOBBY ZONE MINI CUBS (ONE FOR ME AND ONE FOR MY BROTHER) TO PRACTICE ON. THIS BROUGHT OUR ENTRY LEVEL PURCHASE WITH ULTIMATE HOBBIES TO APPX. $10000.00 DOLLARS

AFTER 2 WEEKS OF FLYING THE TRAINER PLANE (MINI CUB) AND SIMULATOR TRAINING I DECIDED TO FLY MY PARK ZONE CORSAIRS MAIDEN FLIGHT. CONDITIONS WERE NOT OPTIMAL AS THE FIELD WAS TOO SMALL AND THERE WAS MODERATE WIND. UNFORTUNATELY AFTER MY SECOND FLIGHT I LOST CONTROL AND CRASHED MY CORSAIR. I NEEDED A NEW MOTOR AS WELL AS A NEW COWLING SERVO ARM, PROP ADAPTER ETC. I WENT TO ULTIMATE HOBBIES BOUGHT THE NEW PARTS I NEEDED AND SPENT ANOTHER $100.00 DOLLARS

I REPAIRED THE PLANE AND TESTED THE MOTOR BEFORE INSTALLING IT. TO MY SURPRISE IT DID NOT WORK. MY BUDDY WAS WITH ME AND HE OWNS A SIMILAR PLANE, WE HOOKED UP HIS MOTOR AND IT WORKED PERFECTLY. THE NEW MOTOR WAS DEFECTIVE.

WE TOOK THE MOTOR BACK ONE DAY AFTER PURCHASE AND EXPLAINED THAT THE MOTOR WAS DEFECTIVE. THE SALESMAN TOOK ABOUT 15 MINUTES TO COME BACK WITH AN ANSWER

HE SAID THAT THEY DO NOT ACCEPT RETURNS, EXCHANGES, OR REFUNDS ON ELECTRONIC ITEMS. I EXPLAINED THAT I OWN AN ELECTRONICS REPAIR BUSINESS DOWN THE STREET FOR TWENTY YEARS AND THAT I CAN'T BELIEVE THAT YOU COULD NOT WARRANTY THIS PART THAT COSTS THEM UNDER $30.00 AFTER ALL I HAVE INVESTED, WE WERE TREATED RUDELY AND DISRESPECTED.

I ASKED TO TALK TO THE MANAGER DIRECTLY AS ALL THIS WAS BEING RELAYED TO ME. THE MANAGER (JOHN SCHUG) REFUSED TO COME OUT. WE LEFT EXTREMELY DISSAPPOINTED AND MY BROTHER, MY BUDDY AND MYSELF WILL NEVER PATRONIZE THIS POORLY RUN ESTABLISHMENT EVER AGAIN. THIS BUSINESS DECISION WILL COST THEM THOUSANDS OF DOLLARS, ALL OVER A PART THAT COSTS $30.00 DOLLARS AND WOULD REIMBURSED BY PARK ZONE/HORIZON HOBBY.

Just another Shop where people don't care ! Just becaus someone wants something It doesn't make it right for them. How about trying to sell them an alternative that they can be happy with. Especially with your return policy! I.d rather shop elsrwhere. (and I Do!)

This place is Sick!! Has ALL the R/C toy's you can want and more!! Great Selection at Great Prices!!

Great RC shop, honest people and very helpful. Recommended AAA++

cute variety of toys and friendly service

This place rocks the feeling you get when you look around is like all you christmas list has been fulfilled. Give it a try you will see what I mean.

I like the taste of their food the seafoos is the best. So few know how to ckk it but this place does it better then the rest.

I recommend this place to everone I meet gice it a try you will like it too great prices and good quality.



If your like me and want more for you maoney then this is the place you have been waiting for Take the chance

If your like me and want more for you maoney then this is the place you have been waiting for I highly recommend it

good hobbie supplies

Great place to get all your hobby needs, i used to live in california and in orange county where the store is located. very cool place.

They have everything you need. If you want to have some fun, hit this plaec up right away.

lots of toys and good prices staff was knowagable and helpful

i think this is an awesome store with great staff members.

Great hobby store, they carry everything you will need to build a terrific train set. It's so much fun to look around at everything they carry.

very nice they carry most parts

Excellent Selection of R/C products. Return Policy is Strict. But Great Prices and Service!