Penske Honda Ontario

Why did I choose to visit Penske Honda of Ontario when I have a vast selection of dealerships where I live and work? I was looking for a specific year/model and they had one of the two available for sale in the state of California.

Why did I choose to buy from Penske Honda of Ontario? The brand speaks for itself, I fell in love with the car BUT it was the customer service that helped seal the deal.

From the moment I walked in, I was welcomed. Everyone had a smile and actually knew my name! Not only was I greeted by the sales staff, service manager and finance manager but the President and General Manager, Bill McGrath, himself. I must preface this by disclosing I did reach out to Mr. McGrath directly to inquire about the car and financing options. Who knew he'd respond right away!

I had the opportunity to test drive the vehicle and after an honest dialogue about my finances, I was met by their just as honest feedback -- and an offer. Refreshing, since this part always takes long and the numbers didn't look bad! What eventually led me to sign papers that night was their responsiveness and willingness to help my situation.

Customer service is rare and theirs was exceptional (and I LOVE my car). On a number of occasions they went above and beyond: special thank you to the porters who helped deliver my car home; Special Finance manager Jaime (no, I did not spell his name wrong), for your expertise and efficiency. And Mr. McGrath! For being there every step of the way!

Just as with the Honda line of cars, the individuals that make up Penske Honda Ontario are quality and performance driven. You can't expect anything less of this team because they are the epitome of Helpful Honda.

I purchased my new Honda in 2005. The purchase was easy, as I went on line, found what I wanted, then talked to a salesperson. My new Honda came off the truck with the wrap still on, and I have been in love with my car since. My sales person, Bill Hall, was exceptionally helpful, courteous, and informative, and did not try to talk me into anything other than what I ordered. He spent as much time as I needed familiarizing me with the new car. I have owned Hondas since 1983, and would not consider another car.



As for the service at Penske, I have never had a problem, never been pushed to do something unnecessary, and the service personnel are very courteous.

The salesmen here aren't pushy and are helpful! I love it here!