Springbrook Cercle Luxury Apts

I've been living here for years but the last few years things have gone downhill. The maintenance is terrible; numerous occasions I called about issues and they didn't come prompting me to call again, if they don't forget it usually takes them about 3 days to get here. When they "fix" things it's not don't properly. They frequently start projects on the buildings and property and never finish; roofs, siding, landscaping.

They have swans that live on the property, I am horrified to learn that they neglected them causing one to die. The police had to seize the remaining one as it was injured and left with dirty water and no food in a cage. I will not be renewing my lease!

Renter beware! Please think twice before signing a lease agreement with Springbrook Cercle. I have lived there for over 6 years and have been pretty happy with the place until recently. The staff are usually difficult to deal with, but as of late, they are extremely awful. I live in the buildings that include heat and hot water with the rent. Normally the heat is turned off by late May and not turned on again until cold weather arrives in October. This is usually okay, but not this year! The heat was turned off during a period of warmer weather, but when the temperature plummeted to upper 30's during night and low 50's during day (including 30 mph wind and rain), we the tenants were forced to freeze. Management refused to turn the heat back on. They said that "it was too much work" to restore heat. For a total of 5 days straight I froze in my apartment day and night. I was forced to use a space heater. Many people complained, but nothing was done. All our complaints fell on deaf ears. Meanwhile, Rob Fransway has moved to Arizona and purchased a $5 million home as well as another apartment community down there. He could barely take care of Springbrook Cercle when he still lived nearby. I doubt he will be able to care for it or even care about what is happening to it when he is so many miles away living in grandeur.

Springbrook Cercle rents to the trashiest people in Oak Creek! Springbrook claims to do credit and background checks, however, I can assure you they do not. Do a simple search of any renter in the complex and you will be shocked at the results. Bankruptcies, foreclosures, restraining orders, and lawsuit after lawsuits. To make matters even worse, the renters are loud and disrespectful. For the price of these apartments, you would expect a higher quality renter!! However you cannot expect anything but the very worst from Springbrook. And don't ask management to anything. You will constantly get blown off by the unprofessional, incompetent staff.

I moved into an apartment that is infested with bed bugs. It took me threatening to take the company to court before they agreed to even pay for half of the cost of the treatment. Very unprofessionally run besides bed bug my apartment is infested with pill bugs and spiders. For the price a pay for this apartment I would hope to get better service. I would never live here and am trying very hard to get out of my lease