On the Go Plumbing

Too bad I can't give zero stars. My home warranty company assigned a work order to this company 45 days ago for a vacant rental property. They scheduled service for 40 days ago. When the technician didn't show up, I called the owner, Mark, who informed me that he was at a college football game and that the office staff wasn't supposed to schedule any appointments for that time frame. He told me that he'd call me back to straighten out the service call when he returned to town. Tick tock, tick tock -- first lie. So I came back to town and had the home warranty company call him to set up service. They left a message asking him to call me. No call, so I called him. He said, sure I remember. "I'll look up the work order tonight, and I should be able to get you scheduled on Friday because I have a couple of guys coming to (your community). If you don't hear from me by 7PM, call me back." Didn't hear from him, so I called back the following morning, and guess what? I had to leave a message. 8 hours later, no return call, so I called back. He then tells me that he closed out the work order and needs the warranty company to send it again. Told him that I'd call and have them do so and would call back to talk to him to confirm scheduling for Friday. Another lie, the home warranty company said he didn't close it out but they resent it anyway. I tried calling 4 times, but he was on the line, and I refused to leave a message because of his unreliability in returning phone calls. So he called me back about 25 minutes after my last call and said, "is there a problem, you've called me several times and I was on the phone." I told him that I wanted to put voice-to-voice to guarantee service because he hadn't returned any previous phone calls. Short story, the warranty company reassigned it, and here I am writing a dissertation on why On the go plumbing should be just say no plumbing.

Scheduled to come out for an estimate. No show and no call. Called them next morning and scheduled them again. No show and no call. Very disrespectful and unprofessional. Do not recommend.