Sloan Security Systems

Used Sloan for years. Initially when they set up my system, it had a trouble signal when the tech was done. He told me that he programmed it correctly and that he didn't know why. He said not to worry about it and left. They came out several times after that to work on various issues with the system because it was never installed correctly. (By the way, you will probably end up paying more to use them when you factor in all the service calls involved)



Eventually, I got fed-up with paying them to come fix the system, so I downloaded a DSC manual off the internet and figured out how to program it myself.



After years of being their customer, I had to move. I had just paid them the yearly monitoring fee (it's $20 a month if you have a cell backup) when I found out I was moving. I called Bob and asked him if they would prorate the year for me since I couldn't use it anymore. He said no way. I then asked him to produce a contract that showed I had agreed to those terms. He said he could not. I told him I was going to go online and report him to the BBB. He responded "I'll find out what you do, and I'll go online and say stuff about you." I then asked him if he thought it was fair that I had to pay him for months of service that he wasn't going to provide me. He laughed and said "Are you that hard up for money?" He then went on and on about how much ADT charges.



Not surprisingly, when I went to the BBB website I found that they already had an "F" rating.



This company is incompetent and unprofessional. I would avoid them at all cost.