HughesNet - Official Sales Center

I think this company takes advantage of rural customers!!! The service is POOR and if you complain you are referred to your contract, which; believe it or not, shows poor service IS part of their guarantee!! This is a paragraph from the service agreement:

"You acknowledge that voice quality over Internet connections may be poor due to the inability to prioritize voice traffic over data traffic, or as a result of third-party networks or the public Internet. In addition, because the HughesNet Voice Service utilizes a satellite-based Internet access service, the latency, or gap between the time when You stop speaking to the time when the other person on the call hears your voice, will be longer than with a terrestrial based system. You acknowledge that Hughes has no responsibility to troubleshoot voice quality issues on Internet connections (other than those provided by the HughesNet Service), or any third-party networks or the public Internet."

I did not know poor service was written into the contract! When this poor service became intolerable, I called to disconnect service only to be told there is a $500.00 penalty for early termination! With my new provider, I can recover that in 8 months of cheaper (and I hope better) service.