Charles Smiley Roofing

In response to Mr Kwak's review, I am sorry that he feels this way. As is the case, you cannot always please everyone no matter how hard you may try. In early 2006 Mr Kwak signed a contract for roofing repair. A customer is always given an estimate, prior to any work being done, and if the customer chooses us, he is then given a contract to sign as we are licensed, insured, and conduct business in a very professional manner. The course of the repair was approx a day and a half ( with a crew and time spent searching for matching tile in order to do a perfect job) The repair was completed perfectly, for the previously agreed upon price on the contract. No surprises or additions.. we actually performed more work, and did a bigger area just to do a good job as an accomodation for the customer at no additional charge. He was happy at the time. We never heard from Mr Kwak again. There have been several major rains over the past five year period. We never had a call regarding his repair ever. Anyone knows that if there is something wrong you will call the service provider. Five years later, after having had The Dish TV installer crawl around and break an abundant amount of tiles on his roof (installing his satellite TV), Mr Kwak called after a recent heavy rain. He insisted that "You should fix my roof for free. It never was right" Well, if it were never right, I would have gladly come out and checked, as well as have repaired again at no charge (if there were a problem, and if it was OUR work.) However, anyone in business knows that you cannot be expected to be responsible for, or fix someone else's damage after 5 years time had passed, and everything was fine. The customer's comment to me when I explained that I could not be resposible for the cable company's damage was " you fix it for free, or I will smear you on the internet." It's too bad that there are people out there that feel that they can be untruthful, and use the internet as blackmail in order to intimidate reputable business people. I feel that 37 years in business speaks for itself as to the quality of our work, and our ethical business practices,