AK Irrigation

I’ve been using AK Irrigation for 6+ years on multiple properties I own; I won’t be using them again. We did set an appointment for system upgrade and expansion in advance for opening they have, which was a middle of the day. Owner never showed up for our appointment nor did he have the decency to call and let me know. I wasn’t even told he wasn’t coming until I called an hour into my scheduled appointment. Lost half of my work day! I’ve requested a call back from the owner with no success and although. This is not how you treat customers! After ownership changed it is going down pretty quick. Will recommend think twice before use them!

This is a company is horrible and has left me feeling conned. Last year I pre-purchased the 'Gold Package' service plan which included a spring opening, a fall winterization, and one lawn aeration. During the spring opening the technician opened the system and flagged 8 sprinklerheads that needed replacing. Luckily, I decided to run the system myself before committing to have the work done and the 8 'broken' heads still worked.



The winterization was a complete mess and was incorrectly done by their employees. Below are the problems the caused.



1) When clearing the water out of the pipes, the employee was in a hurry, turned the air pressure way too high and popped off a sprinkler head.

2) The water was not cleared out of the metal pipe leading from the basement to the exterior of the house causing the pipes to freeze and burst over the winter.



I had a separate irrigation company look at the system and they agree these were due to their employee's errors and should be common sense for anyone working at an irrigation.



In addition, AK is very disorganized. They no showed twice to winterize the system after confirming both appointment times through email. Each time I had to take a half day vacation to be home during the 4 hour window. I also had to call/email 3-4 times to have my yard aerated, each time they said their system showed it was already completed.



These errors have cost me hundreds of dollars to fix/replace. I've called and tried contacting AK through their site trying to recoup some of the cost and have not gotten a response.

After getting 6 quotes for a irrigation installation, I chose AK Irrigation because the prices were right (not too cheap, but not ripping me off either!) and they seemed to be a good, reliable company. Well, I was right. I'm very glad I chose AK Irrigation for my installation because they got the job started and finished in 1 day and cleaned the yard up great! Aaron was so helpful and really wanted to make sure I was happy with the job. I will definitely use AK Irrigation for all of my sprinkler services in the future.