600 Showers Dr, Mountain View, CA 94040
Parking: Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
Price Range : Average
I had the worst shopping experience of my life @ the Walmart vision center.
I purchased a frame from them. At first, they tried to sell me the display piece. When i asked for a new one, they said it will arrive in 5 business days. It only arrived more than 3 weeks later. I called them several times during that period to check the status, but they never provided any update. At times they told me that someone will call me the next business day to tell me about the status. But, that never happened. Even when the frame finally arrived, they never informed me. I had to call and push them to look for it.
Most unprofessional customer service I have ever seen.
Later i learnt that this shop was not in-network and hence my insurance provider will not reimburse me the complete amount. I tried returning the frame back to them as it was still in the return policy. They did not refuse. But, they would say that only their manager can approve that. I finally got hold of the manager after three visits. At that time, the manager said she needs to get the approval from the district manager and that she will call me the next business day once she gets the approval. Guess what she never called. I am sure, if i call them again they will come up with some new reason.
I am surprised Walmart has allowed them to run their shop on their premises.
09/30/2006Provided by Citysearch -
This Walmart is a NIGHTMARE to walk through. If you plan on getting some quick shopping done on the weekend, forget it. It is always suuuuuuper crowded. The 10 items or less have people w/ full carts, the regular lines take 1/2 hour to wait in. I have never liked it, and today was my last day shopping at this Walmart - the cashier didn't give me 1/2 my items! She left them hanging on the bag carousel. Then, I called to say my items were left behind and they put me on hold without even saying they were going to put my on hold, and disconnected me 5 times!! SO Rude!!! Grrrrr!