Hop & Lok Storage

I had a enclosed trailer with a motorcycle on it stolen from this location. I had them parked in the RV storage area that was supposed to be a secure location. I didn't find out until the day I discovered them missing and had the police arrive for a report that the location doesn't record their camera footage. How stupid is that. Total loss $37000.

I have had a unit for about 5 years with this location. On Saturday I rented a u haul truck to move some items in to my unit. When we arrived with our load there was a red disk lock located on my unit along with my lock. So no entry went to the office there hours are 9:30 to 5:00 Tuesday through Friday. Arrived at the Hop n Lok to ask what the red disk means. The man behind the desk states delinquent account. I asked him to look up my unit and let me know the problem with my account. Surprise there isn't a problem! Then he asks is there a red disk on your unit? Pretty sure that was what I was doing there he didn't seem to get the situation. Since my account is current I asked if they would reimburse me for the rental of the UHaul truck $30 not a big deal just the principle of the entire situation. This man did not see any culpability on their part and couldn't understand how it was their fault and then he actually states he didn't see how my Saturday was a waste of time.