SmartStyle

I got my hair highlighted and toned last Friday at the Moberly location. It took FOUR hours. I have never had a hair service take that long. Friends of my stylist kept walking in, and she'd stop and talk to them over my head. When the foils came out, I could see that she hadn't even come CLOSE to the roots. My roots were .25 to .5 of an inch long! However, I was not going to make a big deal about it because I don't like to make a big deal. My service ended up costing like $70. I tipped her $15 even though I wasn't happy with the service. I decided I just wouldn't go back to that salon again. BUT, when I got home, I saw that there was bleach all over the back of my shirt. My stylist had to have seen it because she changed my cape 4 times. She ruined a shirt I can't replace. I called the salon up, and Shaundra told me to bring it up so she could verify it. I just took it in today. I didn't even get an apology. Apparently all they were willing to do was offer me $10 off my next service. AS IF I would ever go back there again! Shaundra brought the stylist up for me to talk to, and she didn't even apologize. She just said she didn't think my back was wet and that this had only happened once before. When I looked at Shaundra in disbelief, she said her manager had said to tell me to wear junk clothes next time. If I am paying someone to do my hair, I should not have to wear junk clothes. I AM LIVID. I have never been treated so disrespectfully in my life. The stylists there (at the direction of the manager) were completely unwilling to work with me. I expected at the very least a partial refund or a sincere apology. I will never return to this salon, and I will make sure I tell my friends to stay away from it.