Bill's 24 Hr Plumbing, Heating, Drain Cleaning

EXTREMELY UNPROFESSIONAL, OFFENSIVE, and DEROGATORY! Unprovoked, he said my wife and I had "NO COMMON SENSE" and "ASK THE MOST FUCKING RETARDED QUESTIONS", and hung up on me after asking a basic question about work to be performed. He does not know the brand of the products he installs. Overcharges for a part he says will fail in less than 4 years. Way to stand behind your products you sell. Said the water heater came with 7 year warranty, only has a 6 year warranty according to manufacturer.

We hired Bill to do a basic water heater install. During the install, he insisted we install an anti-scolding valve per code. Okay, that's fine, but when my wife asked if it was a Honeywell brand valve, he said "Never heard of them". After the install, we looked and there is a large label on the valve that says Honeywell.

After the inspection was done, Bill called and told us we need a new chimney liner. I said, "Okay, but don't we have a chimney liner?" (which we do). He literally exploded on me, saying "YOU AND YOUR WIFE ARE THE MOST EDUCATED PEOPLE WITH NO COMMON SENSE" and "YOU ASK THE MOST FUCKING RETARDED QUESTIONS". He followed up by saying that "I'M NOT DOING ANY MORE WORK FOR YOU", and abruptly hung up on me.

I deeply regret hiring Bill in the first place, and his customer service is the worst I have ever experienced by any company, period. His unprofessional, and completely unprovoked reaction to a basic question was completely INAPPROPRIATE and UNWARRANTED, not to mention extremely politically incorrect, offensive and derogatory to the disability community! Shame on you.

If I could, I'd give Bill zero stars. He'll NEVER get my business again, and I'll make sure I tell everyone I know in Missoula and the surrounding area of my experience so they don't make the same mistake either. He is unworthy of my business and yours.