Mesa Ob/Gyn LTD

One of the worst office staff and manager I've had to deal with. First of all, they never open their phone lines on time. I've called them on several occasions during their business hours and they don't answer until at least 15 minutes they've opened. I had to schedule an emergency follow up to an ER visit and I gave my insurance over the phone which they didn't seem to have a problem with. However when I got to the office and handed my card in they told me they didn't accept my insurance and I had to pay the full amount for the appointment. In the waiting room they were well behind on appointments and another patient was complaining that they had been waiting 20 minutes passed their appointment time.



My actual appointment with the doctor was okay, but dealing with the aftermath has been a huge pain. I had a miscarriage and I needed my husband to help me through it so we asked about FMLA. The doctor told us to have the office manager fill it out. We explained what we needed and gave her the form and she assured us it would be done. She did fill it out but she couldn't fax it, I'm not exactly sure why, so I had to pick it up and fax it myself. Then we heard back from my husband's benefits office that it wasn't the right form. We got a new one, went back to the office and asked Helen, the office manager, to fill it out again. She did, but it was incorrect again. My husband only took a week off of work and she had written the FMLA as continuous instead of temporary. I took another form, with the dates my husband took off, and explained the error to her. She said she'd correct the form and fax it in. This was two days ago and my husband is running out of time to get the form in. I just called the office (20 minutes after they were supposed to be open again from lunch) and she said she'd fax it in today. My husband will check with his benefits office tomorrow to see if they received it. If not, we'll just go back to the office and fax it ourselves since it is apparently too hard for her to do.