Your Backyard Superstore Inc

Got our spa delivered on 6/12/2017. Ordered on 4/22/2017. When we ordered it we selected a gray cabinet next day we went in and told Bruce to change it to the brown cabinet. He said no problem it would come in the brown cabinet. When It arrived it was the gray cabinet. Installer called the store and said they would swap it out by mid July. Will update once they follow through and make the cabinet correct. They corrected the cabinet 7/13/2017 very pleased thank you

This review is based on the customer service received from Bruce and NOT the service call. The service call which was performed by "Pete" was great although $150 per hour is a bit outrageous. I had a burnt up board to the Heater that needed to be replaced. All the of phone calls and visits leading up to this simple and quick repair WAS SO AWFUL I feel compelled to warn others!!!



The story....I had a handle that broke off to the fountain in my Envoy Hot Springs Spa. I took the broken handle and a photo of the receptacle it came off of to Bruce at the store on New Haven. He ordered the part for me and was NOT going to give me a receipt for it but I insisted SINCE he seems to forget a lot. I was in the store months earlier to order a simple jet and he never called me back...EVER. Thank god I got a receipt.....long story short it took several phone calls and reminders to get him to order the part. Long story short...the part he ordered for me took A MONTH to get in AND IT WAS THE WRONG PART! And that's after several phone calls to "remind" him....and he even gave me an attitude when I demanded a tracking number because I couldn't understand why UPS would take 3 weeks to ship. And when I did get the tracking number (again...several phone calls to get that) I looked it up and it had just shipped....not shipped on the date he told me (as I suspected). The service guy, Pete, said I only needed a 2 dollar part....which I could have put on myself easily and not have had to pay the $150/hour. Guess how many phone calls it took to get THAT part?? UGH!! And again...he told me UPS shipped it out on a Saturday from with the same town...and a week later I don't get it? So again...I demanded a tracking number....never heard back from him of course. Then...this young girl in her own beat up personal vehicle comes to my house and shoves something in one of my flower pots. I know this because I have surveillance cameras. I look in the flower pot and GUESS WHAT?? My part! So just for giggles I call back Bruce for the tracking number from UPS for my handle that HE SAID shipped last Saturday and he dances around the answer but then tells me he had "someone" drop it off and it's in one of my flower pots. NOW...it was a good thing I called him because...you guessed it....he would have SLIPPED HIS MIND AGAIN! The only thing good that came out of the simple $2 dollar part replacement is the fact that while waiting for the "wrong part" to come in...my heater stopped working. I demanded to speak directly to the service guy (which took several phone calls AGAIN for Bruce to remember to have him call me) and told him what was happening. He brought the replacement part and fixed it on the spot. I will NEVER step inside that store again. This guy should NOT be in business.

If you want the best spa, hands down, get a Hot Springs from Your Backyard Superstore; Bruce and his staff are knowledgeable and "seen it all".

They can really help you choose the right product, install, repair and service it.

They offer refreshments while you shop, allow you to test drive your potential investment. They stock almost anything you'll need to enjoy your new backyard.



I use my spa twice daily for the past 9 years. It is worth it's weight in gold.