It is very unfortunate that you and your spouse feel this way Mr. Carr, our office thrives to give the best customer service. It’s understandable human nature of people to get upset and say things that are only half true when they do not get their way. Although it is true that we do not overbook for any doctor at this office, we don’t ever leave a patient without medical care. If a patient calls we do offer appointments with any other doctor that is available, but sometimes the patient insists that Dr X is THEIR doctor and has been for the last X number of years and refuse to be serviced by any other doctor and agree to wait for the next available appointment. Doctor ownership is not option at this office, we are here to provide medical service to any patient in need for it, and if you’re sick you’re sick. Not a day goes by when we don’t hear about Obamacare and government changes for insurances on today’s news. This is such an uninteresting subject that it is no wonder these days patients are completely unaware of the requirements and recommendations for the doctor’s from their insurances. Our family practice is a business but it is based on the medical care of the patient in their interest and not at the interest on the doctor’s pocket book. Constant correspondence is exchanged between doctors and insurances daily to make sure that all the routine examinations are done yearly and to assert that proper treatment is provided for patient. A good description of all these requirements is provided in the insurance handbook and any additional questions can be addressed to member services number in the back of the card, if any doubts on services should ever arise. Every policy instated every action taken at Tavarez Family Clinic, even if it is not to the patients personal liking, is always carried out in the interest of what is medically necessary for the patient.
These five starts are SOLELY for Dr. Rostenberg!!!
I started going to Dr. San Miguel back in 2002. I have four children that he sees as well as my husband and I. I cannot tell you how happy I am to have found a doctor that I actually trust. In fact, I live 40 minutes away but gladly drive the distance to see him. Since his doctor's office runs on actual appointments I can drive to the doctor's office, see the doctor, and drive home before I would have been seen in the other doctors office in my town. He has successfully treated my children with 105 temperature, broken bones, excema and many illnesses. My oldest had asthma and suffered several times a week with an attack until Dr. San Miguel put my son on something that now has his asthma under control. As a mother I have had instances where I need or rather wanted a doctor's opinion at that very moment and I have contacted Dr. San Miguel while he was at a restaurant, at church, at a party, and while he was sleeping. He actually answers his own calls. He has never gotten upset with me for the interuption but rather put myself at ease as he listens intently and answers my questions. I myself suffered from migrane headaches daily. Pain medicaine was not even helping my headaches. Dr. San Miguel did some tests on me and has found things that were contributing to my headaches. As long as I follow his recomendations I stay headache free most of the time. The office staff is professional and always remembers our names. The waiting room is clean, with magazines to read, and enough room for my 4 children and I to be comfortable.
I have been seeing this dr for 6 years and am constantly amazed at the service he provides my family. He is always in the office and is even open some Saturdays. He calls me in the evenings or on the weekends with lab results or to just answer my questions. He doesn't even have an answering service, after hours he answers the phone himself. The valley is known for doctor's offices that are run like a cattle call and keep the patients waiting forever. This office tries it's best to run by appointments. I have had to wait an hour on occasion, but it is worth it. The dr listens to me and is very thorough. I've been to doctors that don't even listen to my heart and lungs, Dr. San Miguel always makes sure to check out everything. He gives me handouts to understand my disease. His staff is very friendly and informative. He is honest if he doesn't have the answer and will refer me to a specialist if I need it. I have high blood pressure and used to have trouble controlling it. The Dr would have me come in for blood pressure checks often and never even charged me. Wow! He also provides me with medication samples as often as he can. This helps me because medicine is expensive.