Diamond Factory Svc

Had Diamond come out to repair our GE Advantium oven - a glorified $2,700 microwave. What were we thinking in the first place? After several trips and nearly $800 the Advantium worked... for approximately 135 days - 45 days out of the repair warranty! It died a second time just like the first. The scheduler said we needed to schedule a repair to look at the dead unit, but that parts were warrantied for a year. I agreed and scheduled an appointment. I then talked with the same repair person that did the first repair. He stated that even though the parts might be covered under warranty, he didn't feel comfortable working on it again and would contact GE to let them know why he won't work on the unit a second time?! He said it's a dangerous high powered 4,000 volt unit that needs to be tossed! Really? Just really? Avoid Diamond Repair at all costs.

Tracy was exceptional. He took time to make sure everything was working properly before leaving. Because he didn't 'run out the door', he discovered another issue that needed to be addressed. Had he not taken the time, another service call would have been necessary. Will definitely call this company again if/when I need service.

Found the technician Chip to be very good, personable, as well as knowledgeable. Was very happy with the service provided, and had no complaints.Thank You