Sher's Bridal

My mother ordered two bridesmaid dresses from Sher's for my sister and I. Sher's was dishonest and not up front about the total price for both dresses. The price on the tag of the dress that was tried on and ordered was different than the price they ended up charging my mother. They did not tell her this until after they had already charged her for one dress (when she thought she was purchasing two). When confronted, Sher's was extremely rude and dishonest - stating that the dress which was tried on and ordered had been discontinued (which was not the case whatsoever I learned directly from the manufacturer). After sending my measurements for my dress, Sher's wanted to put me in a size bigger than what coincided with my measurements on the manufacturer size chart. My mother, knowing better, requested a size smaller. Because she differed from their opinion, Sher's marked it as a "special order" (without telling her) when there was nothing "special" about it (no rush to process, ship, special sizing or color, etc.) After receiving and trying on my dress (which still ended up being too large as was confirmed by my seamstress), I called Sher's to see if there was time to exchange it for a size or two smaller (at the recommendation of my seamstress). They were extremely rude and derogatory to me on the phone, calling me "a little girl", referring to my seamstress as incompetent since she recommended a smaller size, asking me if I was wearing undergarments or not (saying they would stuff my bra to make it fit), saying there was nothing they could do because it was a "special order", and that the dress sizes only went down one more size when in fact it went down three more sizes (again I learned from the manufacturer). I finally spoke with the owner who told me to ship the dress back pinned and she would have her alterations person work on it. When I asked how much that would cost, she could not give me a concrete price. When I brought up the dishonesty about the total price of the dresses she then responded with the lie that the dress had been discontinued. I used my trusted local seamstress to perform the alterations as I did not feel I could trust or withstand any further nasty treatment from the employees of Sher's. I have never been treated so rudely by any store employee or company in all my life.

We have looked for my daughter's prom dress since Christmas break. We went to Lexington, Indianapolis and all over Louisville. We finally stopped at Sher's. We found her dress there. Their selection is great. Their pricing is competitive. Most of all, their customer service is great. The ladies went out of their way to help my daughter find the perfect dress. Their experience is priceless in making suggestions to girls who are so overwhelmed by the process. They were very accommodating about picking up the dress. I recommend Sher's to anyone looking for a prom dress. We will stop there first next year!

Wow!!!! You want good customer service Sher's is a step above all the other wedding shops around!!!! When you are there, you are the only customer on her mind. She truly cares about your Wedding & making you feel like a queen. She has great advice!!! A wonderful place to buy your dress for that special, hopefully, the only wedding you will ever have. Will recommend to everyone I know that is getting married. (My daughter is the bride)

Patricia Fane