Pruitt's Automotive

This place must have been trying to rip me off. I got an estimate today to have my windows fixed. They had stopped rolling up and down. Pruitt's told me that each window would take at least an hour of labor and cost around $300 - EACH - due to having to remove the door panels. That would have been a $1,200 repair. When I got home, someone told me that it couldn't possibly be that complicated and that I just need to replace a fuse behind the fuse panel. I removed the fuse panel and saw a single fuse had blown. I replaced the fuse with one I had laying around, and problem solved. They tried to sell me a one minute job for $1,200.

On Saturday morning, after dropping my daughter off at Sacred Heart Academy to take the ACT test, I heard a whistling coming from my 2006 Toyota Tundra. I looked at the engine heat gauge; it was at the very top. My trusted truck with 120K miles was letting me down. But, that was last let down of the day. I limped into Pruitt’s Automotive, and Pee Wee immediately began diagnosing my problem. He asked Jeff, the weekend manager to take a look. The consensus was my thermostat was stuck in the closed position, so coolants were not flowing through the engine block. Jeff informed me they were booked solid for the day. And my heart sank! We were in Louisville from Evansville (120 miles away) for the day only; I would not be able to return home later in the day. Next thing I know, Jeff is saying, “But, I cannot not help an out of towner in a moment of need. We’ll get you worked in somehow.” Another mechanic (Jeff’s Dad) received the assignment to get me on the road as soon as possible. About 1 ½ hours after limping into Pruitt’s, and I was back on the road, just like new. Thanks to everyone for taking care of an out of towner, just like I was regular!!!

This automotive/gas station charged my credit card twice for the same service. When I called them, the owner said to bring my bank statement over to refund me. I did but,he rfused to refund me and I wasted my time and my car gas both. I called my bank and filed a complaint and got my money back for unuthorized charge.