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Goulds Discount Medical

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Business Details

24

years

in Business

Everything You Need From One Trusted Source

BBB Rating:
A+
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BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Social Links:
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Hours:

Regular Hours

SunClosed

General Info:

Established in 1993, Gould's Discount Medical is an independent home medical equipment company. It is a locally owned, professionally staffed, medical equipment and respiratory care company that provides a wide range of services and products to patients with special home service needs. Its professional staff consists of respiratory therapists, service technicians and home health specialists. Its showrooms provide various brands, products and choices of equipment and supplies. Its products include sleep therapy products, emergency medical alert systems, daily living aids, compression stockings, uniforms and scrubs, and diabetic shoes and accessories. The company offers a wide range of services that include orthopedic aids, nebulizers and medications, modular ramping and 24 hour emergency service. Gould's Discount Medical is located in Louisville, Ky.

Extra Phones:

Phone: (502) 935-1100

Fax: (502) 495-2476

TollFree: (800) 876-6846

Services/Products:
  • Houses/Homes
  • Porch Lifts
  • Ramps
  • Sales
  • Stair Lifts
  • Vehicle Lifts
Brands:
Complete Line Medical Apparel, Free Delivery On Most Items, Medical Apparel, Ramp System Rentals, Ramps, Residential, Sleep Therapy, Uniforms & Scrubs, We Bill Medicare & Insurance
Payment method:
insurance, amex, discover, master card, visa, check
Neighborhood:
East Louisville
Categories:
Oxygen, Elevators, Mastectomy Forms & Apparel, Wheelchair Lifts & Ramps, Wheelchairs, Hospital Equipment & Supplies, Medical Equipment & Supplies, Uniforms, Home Health Care Equipment & Supplies, Hearing Aids & Assistive Devices, Uniforms-Accessories, Health & Wellness Products, Clothing Stores, Oxygen Therapy Equipment
Other Information:

Parking: Lot, Private

Wheelchair Accessible: Yes

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Reviews

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09/01/2016

Overall
Selection
Service

I am very satisfied with Gould's. After my daughter was prescribed oxygen full time, I was lost and had no experience with this kind of thing. They delivered her equipment and trained me the same day she was discharged from the hospital. I am truly grateful for their kindness and professionalism.

03/28/2016

Overall

There are no words to adequately thank Ileen at Gould's Dutchman's Lane for the personal attention, knowledge, care and concern she showed in helping my 89 year old father find the perfect lift-recliner.



Ileen is the kind of person who makes sure a customer is well informed about and happy with their purchase. She is funny and kind and made our visits to the store so enjoyable. My folks really liked her. Others we encountered there were also pleasant and helpful. We will forever be Gould's customers. Thanks, Ileen !

11/11/2015

Overall

These are the biggest crooks and have the worst employees I have ever seen!! GO SOMEWHERE ELSE.. ANYWHERE ELSE!!!

10/19/2015

Overall

Got a cpap machine with insurance turns out they billed them for 3 months then stopped. Now a year later they tell me about it and are trying to send me to collections or sue me. Now I got a attorney. That is what you can expect from gauls.

07/10/2015

Overall

Attempting to get new straps for the BIPAP machine I purchased (for $2500) 3 years ago. Was advised that a new mask requires a new prescription; but straps were ok without the paperwork and cost of Dr. Appointment. To purchase ANY OSA accessories you must be seen by a CS Sleep Specialist. I signed in at 150pm. By 245 pm no one had even acknowledged my presence until I asked about scheduling an appointment at a later date. Appointments are only available for certain things: accessories not being one of them. I have no problem with first come first serve...but having a single staffer to juggle walk ins & appointments is inexcusable. My impression: Goulds is happy to accept new business. However aftermarket support is at the bottom of their priorities. I'll take my business elsewhere and suggest you consider my experience.

09/18/2014

Overall

I experienced their terrible service first hand. Three times is a charm, not going back. When you go to their store you are completely ignored. If you call for an appointment, you’re sent to voicemail and your call is not returned. Obviously the management is an epic fail. If I owned the St Matthews location I would fire the entire staff. All employees are untrained and unprofessional. The medical supplies business is an untapped market. An entrepreneur could open a store in Louisville and put this place right out of business.

claimed iconBusiness Response02/06/2015

I am deeply sorry that you have had such a hard time with all of us a Gould’s. Thanks to feedback from customers like you, we have been able to pin-point areas needing improvements. We have been implementing new policies, systems and education designed to address our timeliness, answering all phone calls, quick responses to voice mail and other troubling issues. Gould’s is committed to providing high quality professional medical services and equipment. Our professional staff consists of certified, highly educated, trained individuals – specialists in their fields. I’d love to follow up with you to better pin point our issues, formally apologize and see if there is anything I can still do for you. Please let me know when and at what number I can reach you by phone. I’m often out of the office and would hate to miss your call. Ken G.

This listing has been claimed by a business representative.

08/27/2014

Overall

I have also had a bad experience with Goulds on Dutchman's Lane. I went there 2 and a half weeks ago to give them paperwork to order equipment. I was told that someone from their office would contact me next week to set up an appointment. I never heard from them, so I called yesterday. No one answered in the department so I left a voice mail. The next day I got a call. The lady said they had the order from my doctor but I would need to talk to someone else. I was transferred, and was told again that they had the order from my doctor, but I needed to talk to someone else. Again I got a voicemail. Later that day I did get a return call. The I told the person I talked to I had talked to two people earlier who said they had my doctor's order, but she said they did not, and there was no record that I had spoken with anyone earlier. Pretty much calling me a liar. I told her if they were that disorganized, I would take my business elsewhere.

03/18/2014

Overall
The worst service I have ever ...

The worst service I have ever had. The employees treat you like there doing you a favor to wait on you. You have to stand in line write your name down and maybe within an hour or so you might get waited on. Terrible, I will not be returning to Gould's. For a family owned business they better be glad there the only place in town or they would be out.

01/08/2014

Overall

agree with Sigrid……spent THREE and a half hours in Goulds at Dutchmans. Every person, practically, came in with orders from dr. What I heard a thousand times over was: No, insurance doesnt cover this or that. When people tried to dispute as their insurance companies were previously called, they said: Well you will have to pay for it out of pocket and get reimbursed from them then!!!!" Extremely rude desk/salespeople. Go down the street for better products and service and fair billing.

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Goulds Discount Medical

3901 Dutchmans LnLouisvilleKY 40207

(502) 491-2000

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