I have also had a bad experience with Goulds on Dutchman's Lane. I went there 2 and a half weeks ago to give them paperwork to order equipment. I was told that someone from their office would contact me next week to set up an appointment. I never heard from them, so I called yesterday. No one answered in the department so I left a voice mail. The next day I got a call. The lady said they had the order from my doctor but I would need to talk to someone else. I was transferred, and was told again that they had the order from my doctor, but I needed to talk to someone else. Again I got a voicemail. Later that day I did get a return call. The I told the person I talked to I had talked to two people earlier who said they had my doctor's order, but she said they did not, and there was no record that I had spoken with anyone earlier. Pretty much calling me a liar. I told her if they were that disorganized, I would take my business elsewhere.