Computers Plus

I went to Computers Plus at 4904 Shelbyville Rd., in Louisville, KY, & I purchased their best Premium VPX Custom Built Computer package with extras, made multiple [5+] trips over fifty minutes away from my home when the computer was supposedly ready, only to find out:



The first Intel i7 processor that they ordered came but was damaged [not necessarily their fault], they did not install the DVD Writer drive that was supposed to be included, installed a different BluRay drive than what I payed extra to put in (which I let slide due to so many other issues), the extra 4-port USB 3.0 front panel was not ready & they were ready to send me home without both the DVD Writer & 4-port USB 3.0, they mentioned nothing about needing an extra PCIe card to gain another 20-pin connector for the USB 3.0 front panel & tried to charge me extra for ordering & installing it after everything else mentioned above, they advertised the motherboard was supposed to be able to be upgraded from 16GB ram up to 24GB ram but installed literally the cheapest ASUS motherboard that I later saw online for $46 that says right on the back of the box, "max. 16GB ram", two of their employees both a sales associate and a computer technician LIED to me saying the motherboard was capable of up to 24GB, the motherboard included less USB 3.0 slots than I was told it would have when I purchased the computer...



Now, I am forced to have to redo hours & hours of installing music production & misc software after I take the computer back in this week to get another motherboard installed. If they would not have lied to me when they sent me home with the cheap motherboard computer, this could have already been resolved.



Thankfully, I spoke with a manager (possibly from the other Louisville location) who said they would make this right & a new motherboard with more of the features promised will be arriving soon. I have been as patient as I can be and gave them the benefit of the doubt, but this location of Computers Plus at 4904 Shelbyville Rd., in Louisville, KY, will not be getting any more of my money or trust for anything else, regardless of all the extra work I had in mind to use their services.



Overall, this experience was terrible, one that I hope to never encounter again with a business from which I expected much more. I certainly did not expect the attempt to be cheated out of what I payed for, when I was purchasing supposedly their best VPX Premium package.



On the flip side, I have heard great things about the other Louisville, KY, location, so if you need the services this company provides, I would go there instead. Research everything you are purchasing to make sure you are getting what you paid for. I feel like a just bought a Lamborghini or a Ferrari & was sent home to see it has all the guts of a Geo Metro.

Computer's Plus is definitely the place to go for any computer related parts or services. I am a frequent customer and have been extremely satisfied with both the knowledge and specialized experience I've had when visiting the store. The staff definitely knows their stuff and can help you find just about anything you need, or have ordered it for you. I've been to some of the competitors and just don't receive the one-on-one expertise that this store offers. I'll definitely recommend Computer's Plus to anyone out there looking for repair, or if they are interested in purchasing a new computer. Personally, I've purchased several laptops and have received quality service from the store in St. Matthews.