Les Schwab Tires

Out of all the car service places I've ever been, this Les Schwab has the WORST customer service I've ever seen. I got a flat tire and had to choose between a AAA approved facility (which was closed at 5:30pm), so at 5:40pm I called and ask if they would place my brand new tire on my rim & that I DID NOT have a donut wheel. When I got there, Cody C greeted me and I told him I called ahead of time and the girl on the phone said they would mount my tire and no cost. I said I didn't want to have the price changed on me, and he said that it would be $30 (for the wheel spin). When I asked if they priced matched Big O Tires ($17.50), he said that they do not price match. He charged me for the mounting ($20) and wheel spin balance ($15). If the girl on the phone never told me it would be $35, I would have never wasted my AAA tow to their facility in the rain.

Before I walked out to tell my friend that I was upset, I talked to the girl who I had spoken to about the charges. Her first honest response was asking if he charged me for the mount, and was SURPRISED he did. After I walked out to talk to my friend saying that I was going to leave this bad yelp, and he was upset that he went in to help me get a partial refund. Cody C kept telling me that just because a miscommunication was made on their part, that they still needed to get paid and that $35 was TOTALLY worth a tire being mounted on my wheel. He made me feel WORSE & WORSE as the conversation carried on.. Then he asked with a sarcastic tone, what do you think would be fair? How much do you think you should get back (might I add, this was in front of 3 other co-workers sitting around making judgmental faces)? I haven't been this upset in a long time, and it takes a lot for me to speak up and finally tell someone when they are totally in the wrong.. In this case it was TERRIBLE attitude & service as well as a cost I should have never incurred or been offered a refund from the start. I would NOT recommend this tire center to anyone! They do not consider the customer right.

Drove in.. Had tire in stock & back on the road in 1 hour!