Randy's Auto Care

First off I'd like to start this off by stating this is coming from a loyal customer of theirs for over 4 years. On Monday i took my truck into Randys to have my lug nuts looked at as they may possibly be bad and stripped due to some one that work their over tightening them. I went back in today to have them put new ones on and an oil change and was confronted by the owner telling me they would only replace the few that were bad and not all (I was told all would be replaced on monday). After that the owner came put and told me that they didn't do it, it couldn't have been them (mind you they are the only place I go for car maintenance and they rotated my tires last). I was told by the front desk that they told me I should have left my truck there on Monday when I asked the mechanic on Monday if I could drive it home until Friday which he stated yes it's safe. So not only did they put words into my mouth that I never said and also they lied about the service they would provide. I never had this problem before with them, but after today I will no longer be taking my cars to Randys for service. I will also not recommend anyone else taking theirs there either. The owners and staff didn't want to hear me out or talk it out so they do not believe in customer satisfaction.

Not the placed I would take my car again. Came in for a noise and left after trying to be sold all kinds of things that weren't what I came in for.