Carter Radiator Service Inc

This is the first experience with a mechanic where I felt taken care of, rather than taken advantage of. The staff is extremely knowledgeable and helpful.

The last mechanic I went to five years quoted me just under two grand to fix what was causing an Evap System code. I thought my only option was to just drive until my car died.

My air conditioning went out sometime this winter, and I planned on just putting it off until it got warm. Charging an AC was a fix I knew I could afford so I went to Carter. Daniel checked out my car and the codes, did a full tune up, charged my AC, and fixed all the Evap System issues from five years ago for less than a quarter of what I was quoted!

I can't begin to express how thankful I am. I will gladly return with any and all of my automotive issues in the future.

Worst experience dealing with this automotive service. Brought my car over on a Friday to have a radiator replaced they called stated there were other leaks gave another quote I was not happy about it but okay. I was told that the car would be ready that afternoon after not hearing from them I called around 3 to ask if they were on schedule to have the car fixed they claimed now they needed to replace another hose and that it would be additional he would order the part but could not place on until that Monday. He told me the car was in good condition to drive and that when they replaced the hose I would be good to go. Mon came and I called at ten to bring the car by I was told yes I get there he says the car part was not there argued with me that he had called me & told me that the part was not there. He then called me later that afternoon apologizing saying that he got me mixed up and would give a discount for the cost to install since I had already paid. He told me hey had pumped the car after installing their work and there were no leaks. I came Tues to have the hoes installed it took the guy about 5 minutes to place the hoes on. I left & noticed it appeared to have some leaks. In my mind I thought that it was due to the work they did. The next day it was still leaking so I called and asked if that was normal to be told that there should be NO leaks & to monitor it for a few days. The next day there was a puddle of anti freeze everywhere I drove so I take the car to be told that now it needs more and will cost additional. I asked him how could it not be doing that before I brought it to have the hose installed and was told that when you fix one thing it can cause other stuff to break. He then went on to tell me about him being a Pastor and a Christian because I called him a crook and now I have to find another mechanic after a week nightmare with them. I will never take another vehicle there.

I have taken my vehicles to Carter for several years now. I have found them to be professional, honest and expediate. They take great pride in their work and are very concerned with the satisfaction of the customer. They diagnose the issues promptly and give you a fair price with quality parts.