Grossinger Toyota North

Worst service experience ever.



Fuel door on my vehicle wouldn't open because the plastic clip that holds the spring broke.



1. Dealer took an hour to get my vehicle into service despite me having an appt.



2. I was then told that the part was not covered by my vehicle service agreement because "rust is not covered", despite the fact that I had just purchased this vehicle six weeks earlier, the vehicle was previously driven in Texas and had zero rust, and the part that broke was PLASTIC!



3. Service associate finally bothered to call. The repair was approved. Told me they would need to order the part and they would call me Monday to schedule. I left. 3 weeks later the dealer has yet to call me back to schedule the repair.



4. To avoid another multi-hour wait for a 5 minute repair, I bought the part for $10 online. I called Toyota to request reimbursement under my extended warranty was told that Grossinger had billed for the parts AND LABOR and Toyota had already paid!