Ricky's Towing

My car was towed by Ricky's this past Friday night. Saturday morning, my husband called them and they said it was a 180 dollar fee. This is outrageous! I called around to other towing companies to compare prices and most of them range between 100-125. So, when my husband got there, he found that they had moved my suv to another parking lot! A parking lot across the street from then and a public parking lot at that. My husband asked the guy why he did that and he told him that the company doesn't allow customers to get their cars out of the yard. We had to pay extra 80 dollars because they moved it. I called and spoke with the manager Monday morning and she told me it was just too bad that I was dissatisfied. She said and I quote, there is no way you are getting a refund for anything from us. I asked her why they had moved my Suv, telling them it was unfair to take it off the lot and go park it in a public parking lot then charge me 80 dollars for doing it. She said the reason it was moved was because "we don't let people with unregistered trailers with no license plates pick up cars from our yard" just to make things clear , when my husband got there, our car was already in the other parking lot. So the story doesn't match up. So we weren't denied to pick up our car in the lot because of that, but I can't figure out what it would've been. Anyways, I confronted her, I told her that she was outright lying because that was absolutely not true. She said basically that I was the one lying and it was just too bad for me that I had to pay extra but I deserved it. First, no one ever went behind the trailer and second, no one ever asked to see the registration papers so they had no idea if it was or wasn't. Then she hung up on me!!! I called the better business bureau on this company immediately after this conversation. I gave them all of the details with my experience. They will be contacting them and they asked me if I could provide them with a copy of my registration along with a picture of the license plate. They said if I did that, they will include in the report that I was falsely accused as well as let me write a report under their review.