American Family Insurance - Sean Kelstrom

Took me months to satisfy my claim, my car payment went up because they never sent proof of insurance to my credit union, despite multiple requests, difficult to get ahold of...

Had been a loyal customer for 5 years. Had a few issues with Sean's staff through the years but Sean was always able to retain me by owning up to the mistakes and doing everything he could to ratify the receptionist Sierra's mishaps and forgetfulness. I unfortunately decided to part ways with American family insurance due to the unprofessionalism in Sean's office and found another insurance agency to be a little more mature and much more experienced.