B & L Shoe & Luggage Repair

Needed a strap repaired on my Delsey Computer Bag. This was a warranty repair. Easy job right? I DON'T THINK SO!!!! Left my bag there on a Monday...Mike said "no problem give me till Wed." Drive all the way from westside on Wed. to pick it up. Took them about 30 min. to find the bag (Store looks like it's been hit by a tornado). Guess what? Repair not complete. Then Mike says "You know what give me til Fri. and I'll have it ready". Why did I believe him in his disorganized shop. Come back Fri. (Took 20 min. to find bag) Guess what? Repair not done. Mike apologizes again "for sure Monday". Well, I didn't come back Mon. I went on the following Tue. That's 2 weeks (to fix a damn strap!!!!). The job was still not done. I took the bag and told all the customers in the store how I felt. No one should do business there. Non-professional and very bad customer service. He definately does not know how to run a business. I wish there were negative stars on here...I give him a negative 5 stars.