Napleton's River Oaks Honda

They work totally like a team, and they were very friendly and personal with me getting the jeep that I want it. I Was So Satisfied!

We were very interested in a new 2012 Honda Civic LX. We negotiated a specific out-the-door price and financing rate with their online representative, Tina,via email. She assured us this price had been approved by her management and the car was ready to be picked up. I took the day off of work and we made the 1.5 hour drive to the dealership. We arrived at the dealership ready to complete the purchase at the previously agreed upon price and financing terms. However, none of the management would honor the agreed upon terms, even though we had the email thread to show them the price and financing rate had been agreed to. They insisted on adding on a $1,589 "Pro Pack" that we did not request, nor agree to. They said that every one of their cars had to have this "Pro Pack" added on. They had NEVER mentioned anthing about this additional fee during our negotiations. When we called them on this they said that the internet sales rep, Tina, did not have any negotiating power and should have mentioned the "Pro-Pack." So why then did Tina say the deal was negotiated and agreed to and that the car was ready fo pick-up? The Manager and General Manager were disrespectful and unprofessional. Finally, the GM said he would lower the price oft this "Pro-Pack" to $500 as that was their price for this add on. We left without purchasing the car. They did not honor our previous negotiations. BEWARE, by their own word they admitted that they make over $1,000 on this "Pro-Pack" on every car they sell. This so called "Pro-Pack" includes such things as mud flaps, all- weather mats, trunk mat, door guards, etc. Regardless of whether you want those options or not they add that $1,589 to the price of the car. They were SHAMELESS. I will never consider doing business with them again. I will be contacting Honda Corporate so they are aware of this dealer's unprofessional conduct. I will also be making a complaint to the city's Better Business Bureau. Finally, I will let as many people as possible know of this situation and to stay away from this dealership.