Big O Tires & Service Centers - Kaysville

This was THE WORST experience I have ever had. I went in just to get my tires rotated and came out with all these other services that they said I needed and come to find out I didn't, plus they replaced things and charged me for them without my authorization. These guys are dishonest crooks.

This is worst Big-O in the country!

I ask to have the owner give me a call so I can discuss the issue with him but the person that talked to me first refused to have him call me! I told him that location has the worst customer rating in Utah and he told me it was because of customers like me! Seriously?!! They just do not have the ability to take accountability! I had my two batteries replaced by the Spanish Fork Big-O (an awesome store! I would go there!) And one went bad, they actually tried to sell me a new battery stating it is better to change both. seriously. If the other one goes bad they can replace it under warranty as well! Then they told me the alternator is bad. well I had it tested on and off the truck by AutoZone and another auto parts store, both said it was OK, I know this is not reliable, and I should have it checked at a shop, but when I mentioned it to the rep at this location he said I called him a liar. They just wanted to charge me $300 for a part I can change!!

My wife took her car in for S&E testing, failed rear tires for low tread. The mechanic quotes her a $360 price tag for two tires. She says she wants cheaper tires. The salesperson ( Patrick Howe) quotes her a higher price saying it is the only tires that will fit her car. She called me an I ran over (being a former mechanic I knew what he was doing) and confronted him. All of a sudden he was able to pull up pages and pages of tires $80 or near that. He knew he was busted an told him to put the tires back on. These shady people tried to scam my wife into buying tires 2x as expensive as she needed and lied to her saying they were the only ones that would fit! Do not support them! 01/30/2014

i took my car into big o to get the alignment fixed, new tires, and an oil change, pretty simple? i thought so. They ended up stripping bolts on my tires and oil drip pan. When i called them to see if they would replace what they ruined they said their is nothing they can do and that i have no proof that it was them that did that. so i tried emailing their corporate office AND i left them a voicemail. But surprise surprise! no reply. i will NEVER go to any big o again, and most definately would never recommend them to anyone. thanks for your time :)