The Polished Edge

I have worked in customer service for many years and I felt very pleased with the way we were treated at the polished edge down by power and light. I will be getting married in October of this year and until today haven’t been able to find a wedding ring up to my fiancés liking. We both felt very welcomed and had great service the entire time. We found exactly what he had been looking for and I plan on coming back this week to get my wedding band custom made. They had a great variety and many of the items were very original.

My experience was heartbreaking and gutwrenching. I was told that a ring was platinum and from the 50-60's. While my receipt states it is platinum, when I took it to a well respected jeweler, I was told it was not and the appraisal was less than 1/2 of what I paid at Polished Edge. They have been very difficult to work with, not returning calls when they said they would and even though we have in writing what they sold me was platinum it is not the ring they represented. Then they wrongly accused me of wearing the ring to an event. I suppose that is accurate, as we immediately left KC after the purchase to drive home to St. Louis in a nasty storm. The ride was eventful. I was in KC for a Friday night event, we stayed in town Saturday just to buy the ring. I never wore this ring to any event. Ever. I took the ring to our jeweler a few days later for insurance purposes and began trying to return it when told it was not what they sold me. We returned the item and though they said a check would be in the mail, weeks later - we have no refund. We contacted our credit card company as we had poor communication from the seller. I would have been delighted to keep the ring, if what was sold to me was what they put in writing. The price for gold and platinum are vastly different. I would have been nice it they had been more responsive to our concerns. I would never do business with them or recommend them to a friend.

Kevin went over and above to fix my ring. He spent over four hours personally working with it. He even stayed over an hour after the store had closed to get the job done right the first time. I would recommend his store and services to anyone.