Carolina Value Village

I’ve shopped VV for years and regularly go. There are great finds. I’ve never had a problem with the staff. One day the changing rooms were closed and I nicely asked the manager if I could use one. He was very polite and let me. I know like many places, they are understaffed. People routinely quit. The toy section usually is a disaster zone. I wish kids would not be allowed to run around like wild animals. It’s so rude, management won’t say anything to parents. The store is also very warm.

Like myself I shop value village weekly, sometimes daily only for resale purposes and personal gain. However, I see a lot of folks who are tickled to death to find nice cloths and somewhat nice products they would like to have but still can't quite afford the price. I've only asked twice for a price reduction on my many years of shopping and did get a framed picture that was badly damaged that's hanging on my wall now, grateful for the reduction. Today I see a guy who really wanted a nice vacuum that he wanted but still couldn't pay the $40 and couldnt get it reduced and it was nasty and the belt was broke. An to top it off an associate had to break the news on the denied reduction after returning from the back room where the manager was. The poor guy had to put it back and wouldn't even let me help him with the cost. I was so upset I yelled for the manager and only then he had a change of heart after me shamming him.

If this is a company that you think care about their customers or employees nothing could be farther from the truth. They treat customers as if they are a problem when u walk in the store. The management team could care less about the customers and even less about their employees. The let their management team talk to the employees like they are a piece of dirt on their shoes. Upper management is very aware of the way customers and employees get talked to and will straight up tell them both if u don't like it don't shop here and any manager can talk to an employee like dirt. They will tell u if u don't like it quit. That the upper management will never take an employee's side and definitely not a customer. Such a shame with the economy like it is that this is a place that I and several of my friends will not shop at and they really need to have an advocate for their employees.. So sad.