Culver's

My husband and I came here for the fish dinner and we went through the drive-thru, after ordering and paying they told us to park up front to wait for our food. After 20-25 minutes later we still hadn't received our food so I went inside to see what was going on and when I got inside I was surprised to see that it was pretty dead. Turns out the older man who is a manager gave our meals to someone else and they completely forgot we were even out there!! He refunded us our money and said they'd bring our food out right away, after waiting another 20 minutes I go back inside and I see our food just sitting up under the heater and no one doing anything. So another worker there seen i was pretty irritated at this point and gave me my food and apologized and had me right down my name so we could get 2 free meals the next time we go there. Well a couple weeks later I called to make sure they had my name down still and the older man answered the phone and told me they didn't have my name still and that because he refunded me for the meals the first time that's all he could do. They are absolutely unprofessional and I will never give them my business again!!