TienaHealth Family Medicine

I have been with Tiena since I moved to Texas in 2001. I should have known something was up when my current physician told me it was his last day and he had nothing favorable to say about Tiena. I just thought he was disgruntled. He gave me a prescription for my BP meds. I couldn't get it filled because they had not gotten the pre-authorization from my insurance as required (and as I reminded them to do). I called Tiena twice to get the authorization processed. No one returned my call. I finally went to the office. The office manager, said they would try to get the authorization, but if they can't I would have to spend another $95 (or possible $139) to see another physician to write a new prescription. I waited a week and finally received a letter from my insurance stating they declined the authorization because Tiena did not provide all of the information needed to process it. I never heard from Tiena. I received the prescription in December 2014. It is now March 2015. I refuse to call or go to their office again. They are incompetent and obviously don't need my business. Looking for a new Primary Care Physician. #poorcustomerservice

Huge waste of money, conflicting information given by pharmacy vs physician & significant lack of concern for my symptoms was shown by the MD. I presented with a cough & sinus congestion which I've had approx 4 weeks. I explained to the MD that over the counter cough meds were failing me & I've been up coughing all night & with sinus preasure. He said he was prescribing a strong cough syrup better that what I was taking OTC. The pharmacist confirmed the $35 cough syrup he prescribed was no better or different than OTC Robitussin which I had already said wasn't working. When I called back to explain the doctor was gone and no one could help me. Terrible experience!