Sandiegovacation.Com

I would not recommend booking your reservations through SanDiegoVacation. While the accommodations we stayed at were nice, the customer service was among the worst I have encountered in the service industry.



Some background - We showed up to the Imperial Beach Club and there were signs all over the beach stating that the water was closed due to contamination. It turns out it had rained a week before we arrived and apparently the stormwater from Tijuana always floats north, resulting in beach closures. Although I recognize that a beach closure is in no way the fault of the management company, I was shocked that the management team said nothing to us about the beach closure.



In fact, when we asked them about it after we first arrived, they apologized and stated that the beach closure was out of their control and offered us a 10% discount on our next stay as compensation for the inconvenience. They acknowledged that they knew the beach was closed, but that they were optimistic it would be open before we arrived. It actually didn't end up opening until the day we were checking out (10 days following the initial beach closure). Even with the shore right in front of our condo, we had to load up the car every day and drive 20 minutes to another beach. Had we known the beach was closed we could have at least planned for this and had the supplies on hand that we would have needed.



At the conclusion of our vacation, we sent a follow up email to the management company expressing our disappointment for their lack of communication about the beach closure and suggesting that in the future they should inform their customers if a beach closure has occurred within close proximity to their upcoming stay. That email went unanswered for 10 days until we followed up with another email and phone call. Their manager was extremely rude and condescending on the phone. When we asked to speak to her supervisor, she refused to give us his contact information or let us speak with him.



We were able to find the contact information for the owner of the company through a simple Google search and sent him a message about the entire experience, hoping to be understood. Instead we received a response that the beach closure is out of their control and that they cannot predict or control the weather. We were also told to be grateful that their complex had a pool (as if that somehow makes up for the beach closure). They also told us that nobody, including the Marriott next door, informs their clients about beach closures. So we called the Marriott next door and were told that they would be more than happy to let us know if any beach closures occurred prior to our stay.



In summary, I would not recommend booking through SanDiegoVacation. This review is not intended to provide a negative review of the Imperial Beach Club. I would welcome staying at the Imperial Beach Club again. I just won't be using SanDiegoVacation when I book that reservation.