Pacific Sales

On June 06 our family bought a hole set of kitchen and laundry appliances (range, dishwasher, microwave, washing machine and Gas Dryer) with Bao Chu - very patient, good person. Installation included. We also bought a refrigerator, but this item would be delivered by Best Buy. All appliances were supposed to be delivered together on June 10. On that day I received from Pacific only the dishwasher, the range and the microwave. On the same day I called Bao Chu about the washing machine and dryer - apparently somehow their delivery wasn't programmed. New delivery date - June 12, Friday. The products arrived, and they made the installation of our Dryer. The installer turned it on, let it work for 2 minutes and said everything was ok. We smelled some gas - he said it was normal for the first and second times. As it was our first gas Dryer, we didn't know that kind of noise it should make while working. In the weekend, we first used it to dry some bedding, we found out the dryer was not warming, like there was no gas on it. I had to dry 3 bedding sets using the sun and some chairs, like a hippie. On monday June 15 I called Pacific and they sent me directly to LG's customer service... Lg's was able to send someone to my house only on June 1, and then finally we discovered that there was a problem with the gas pipe, it was clogged. in 10 minutes the technician from LG immediately said that the gas flow was too poor. I know it is a problem that I must solve, which we finally did on July 4th, but why Pacific's installer didn't detected that? The noise was soooooooooooo peculiar, like a range.... First he should stay longer and tested the dryer for at least 10 minutes, then he would realize that something was wrong. He could then instruct was to call a plumber to check it. If we had that kind of support from you, the problem would be solved within a few days, not almost a month. Again, I know the problem was in the pipe, but what took time was the diagnosis, not the fixture itself. I was very disappointed with the service - we pay installation not because it's complicate to do, but because in situations like that a person that knows the job must instruct us.